Política de envío
SHENHAIEX Shipping & Delivery Policy
At Shenhaiex, we want your crystal & silver jewelry to arrive safely and beautifully — and as quickly as possible. Here's everything you need to know about shipping.
Processing Time
- All orders are dispatched within 24 hours (Monday–Saturday, excluding holidays)
- Orders placed on weekends or public holidays are shipped the next business day
- Custom or personalized orders may require an additional 2–3 business days
Shipping Options
Shipping Destinations
- We ship worldwide to 80+ countries including the United States, United Kingdom, Canada, Australia, European Union, Brazil, India, Singapore, Japan, and more
- A full list of available countries is shown at checkout
Order Tracking
- A tracking number and link will be emailed to you once your order ships
- You can also track your order by logging into your account or contacting us at shenhaiex@gmail.com
- Please allow 24–48 hours for tracking information to update after dispatch
Shipping Restrictions
- Certain countries may have import duties or taxes that are the responsibility of the customer
- Customs fees, if any, are not included in the shipping price
- We are not responsible for packages delayed or seized by customs
Packaging
- Every piece is carefully wrapped in tissue paper and placed in a branded gift box
- Boxes are then shipped in a protective mailer to prevent damage during transit
- No pricing information is included in your package — perfect for gifting
Missing or Damaged Packages
- If your order doesn't arrive within the estimated delivery window, please contact us and we'll investigate
- Damaged items must be reported within 48 hours of delivery with 2–3 photos of the damage and packaging
- We offer free replacements for items damaged in transit
Questions? Email us at shenhaiex@gmail.com — we reply within 24 hours, Monday through Sunday.