Shipping policy
Shipping & Delivery
Last updated: 20 September 2026
Shenhaiex ships worldwide. Every order is packed in a protective mailer with the piece in a gift box, ready for gifting.
Processing time
- Orders are dispatched within 24 hours, Monday to Saturday, excluding public holidays.
- Orders placed on a Sunday or public holiday are dispatched on the next business day.
- Custom or made-to-order pieces may require an additional 2–3 business days.
Shipping options and cost
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard | $2.99 — free on orders over $49 | 7–15 business days |
| Express (DHL / FedEx) | from $15.00 | 3–7 business days |
Shipping rates are calculated at checkout based on your destination country, the shipping method you select and the value of your order. The exact amount is always shown before you pay. Delivery estimates are counted from the dispatch date and are not guaranteed.
Duties, taxes and customs fees charged on import are the responsibility of the customer and are not included in the shipping price or the order total.
Where we ship
- We ship to 80+ countries, including the United States, United Kingdom, Canada, Australia, the European Union, Japan, Singapore, India and Brazil.
- The full list of available destinations and shipping rates is shown at checkout.
Order tracking
- We email a tracking number and link as soon as your order ships.
- Tracking information can take 24–48 hours to become active with the carrier.
- If you have not received tracking information, contact us at Shenhaiex@gmail.com.
Customs and import charges
- Customs fees, import duties or VAT charged on import are not included in the shipping price and are the customer’s responsibility.
- We are not responsible for delays caused by customs processing or for packages held, delayed or seized by customs authorities.
Packaging
- Every piece is wrapped in tissue paper and placed in a gift box.
- Boxes are shipped in a protective mailer to prevent damage in transit.
- No pricing information is included in the parcel.
Missing or damaged packages
- If your order has not arrived within the estimated delivery window, contact us and we will open an investigation with the carrier.
- Items damaged in transit must be reported within 48 hours of delivery with 2–3 photos of the damage and the packaging. Items damaged in transit are replaced free of charge.
Contact
SuZhou Shenhaiex Trading Co.,Ltd
No.4209 ChangJiang Road, WuZhong District, SuZhou, JiangSu, China
Email: Shenhaiex@gmail.com · Phone: +86 158 6245 7677