FAQ
Frequently Asked Questions
Everything you need to know before, during, and after your order.
Shipping & Delivery
Standard shipping (free over $49) takes 7–15 business days. Economy 10–20 days. Express 3–7 days via DHL/FedEx. Dispatched within 24h (Mon–Sat).
Yes, 80+ countries including US / UK / CA / AU / EU / BR / IN / SG / JP and more.
Yes. A tracking link is emailed once your order ships.
Returns & Refunds
30-day no-questions-asked returns. Defective items get free return shipping + 15% off coupon.
Reply with 2–3 photos of the damage + packaging. We'll send a free replacement within 48h.
Products & Quality
100%. Directly sourced from mines, hand-selected, never dyed or lab-grown. 10x refund guarantee if proven otherwise.
Our stone-set pieces are 925 sterling silver, and our handmade collection is 999 fine silver — every piece is stamped with its grade. All of our silver is hypoallergenic, lead-free and nickel-free.
Remove before shower/swim/exercise. Avoid perfumes and lotions. Cleanse monthly with moonlight.
Sizing & Fit
Wrap paper around your finger, measure length in mm, match to a US size chart. If between sizes, go up.
Most chain bracelets include a 2–3 cm extension. Elastic bead bracelets fit 15–18cm wrists.
Payments & Coupons
PayPal. You can pay with your PayPal balance or with a card linked to your PayPal account.
SHX10 (10% off), NEW20 (20% off), WELCOME5 ($5 off $25+). Review any product for 10% off next order!
Yes! Email shenhaiex@gmail.com with your business info — MOQ starts at only 10 pieces.